D-Link DHP-300/301 BoPL adapters = junk

May 30th, 2007

Maybe I won the SPC challenge and got the bad one, but it’s D-Link so there’s a pretty good chance you could win too.

One of the D-Link “HD” BoPL adapters that I got for my wireless link to bridge the network between the guy’s house (where the cable connection is) and his garage (where the antenna and radio are mounted) called it quits a couple of weeks ago after 6 weeks of use. When I first got them and plugged them in they ran so hot that I immediately assumed that D-Link’s BoPL adapters are the force behind climate change.

The thing got so hot that it managed to reflow the solder around the pins of header J2 on the board opposite the one with the heat sink.

D-Link DHP-300 over heated

Even ignoring the fact that the thing ultimately failed, it sucked anyway. Typical latencies of 80ms were just acceptable given that it was just a bridge to a cable internet connection, but frequent occurrences over multiple consecutive hours of 3000+ ms latencies just blew. More than once I got pissed off enough waiting that I switched to using my dial-up connection. The problem was probably noise from something, but there was nothing different running off of his electrical panel when it happened. It could have been a neighbor that shares the same transformer, but given that the signal doesn’t seem to make it past where the neutral is bonded to ground I’d hope that they’ve got enough signal headroom to overcome outside noise.

So with one of the units non-functional (the BoPL side of the unit is non-responsive) I’ve now run some indoor cat5e across the guy’s yard (which is both cheaper at about $10 of cable as opposed to 2 of the $100 DHP-300s and a heck of a lot more responsive with <1ms latencies) until he digs a hole to add onto his house this summer (at which point I’ll bury some outdoor cat5e). I don’t even really have a use for them anymore (nor want to use them anywhere with their sucky 3000+ ms latencies) I’m not even sure if I’m going to bother dealing with getting D-Link to warranty them. Perhaps I can convince them to send me some network cards instead. If you work for D-Link give me a shout!

In any case, I guess I’ll go back to my assertion that pretty much the only reliable thing that D-Link sells is their DFE-538TX 10/100 PCI network cards.

Entry Filed under: Technology

28 Comments Add your own

  • 1. Mike  |  June 6th, 2007 at 9:34 pm

    I have had one 5 weeks and it is fried. D-Link had the nerve to tell me I was out of warranty.

  • 2. Jay  |  June 16th, 2007 at 1:48 pm

    I had one that burned out, took it where I got it and got another one, got up this morning and now it is burnt out also. Time to look into some consumer protection options.

  • 3. Jeff  |  June 16th, 2007 at 5:51 pm

    I purchased 4 unit back in December. Since then I have had to to do an RMA 4 times. They keep burning out! With the cost of the shipping to send it back, it would probably be cheaper to purchase another brand.

  • 4. mkay  |  June 16th, 2007 at 8:11 pm

    Ours burned out too. The tech help keeps asking questions. Like, duh! They don’t know?! And hung up on my husband twice. I told him to give it up already. He’s still on the phone with them.

  • 5. dos  |  June 17th, 2007 at 2:06 am

    All of the people who have admitted to me that they actually work in support for D-Link have been college kids who, for the most part, couldn’t tell you the difference between a switch and a hub. I’m not surprised that they don’t know what to do when they find that “the BoPL adapter nearly burned my house down” isn’t listed as one of the symptoms on their troubleshooting program.

    I haven’t bothered calling them. I don’t want them replaced so it’s not worth me paying to ship them back. The only thing I could see me wanting from them is a dozen or so of their DFE-538TX network cards — the only thing they sell that I know isn’t crap.

  • 6. Jeff  |  June 18th, 2007 at 10:26 pm

    I just had a 5th one burn out. That would mean 5 RMAs. I am done with this product. I need to find another BoPL product.

    There tech support is terrible. I have been “disconnected” many times. On the last occurrence, when I called back and asked if they were having phone problems, she said no. I then replied that I keep getting hung up on and then she said, “oh, yea, we are having phone problems.”

  • 7. ALCK3MiST  |  June 21st, 2007 at 12:08 am

    My second pair just fried out only after 3 weeks…. these things really suck. I only used it to connect my xbox360 to xbox-live and that was only on at most 3-4 hours a weeks. D-link should have a recall and refund everyones money.

  • 8. Corey  |  June 24th, 2007 at 9:48 pm

    I have had two units burn out the first was returned and replaced by the reseller but now with the second (and after reading these posts) it seems that I should just call it a wasted $200. P.O.S.

  • 9. Clay  |  June 29th, 2007 at 1:55 pm

    After my third on burnt out, and being transfered four times at D-Link customer service, I finally talked to a guy who admitted these units are faulty. They said I’d have to wait until a new model comes out. Then they asked if they could send me a replacement. I asked why would they send me a replacement of something they know doesn’t work, and why are they still selling these things. I was then put on hold for a half hour. I finally hung up, but I hate D-Link.

  • 10. Michael G  |  June 29th, 2007 at 9:08 pm

    Had a very similar experience… intially was happy with the product, but my first one burned out after about a month. I have since replaced it twice. D-link tech support doesn’t seem to know anything about the problem… (yeah right!). I am just about to return my third replacement and call it quits on D-link.

  • 11. Justin  |  July 4th, 2007 at 11:03 pm

    Probably not that it matters much now to keep heaping coals on the fire, but my unit burned up about 4 weeks into using them. They would drop out randomly throughout the day anyway, so it is no big lose now that they don’t work at all. I’m pretty disappointed though that such an expensive product could be so utterly useless.

  • 12. Tomas Jablonski  |  July 5th, 2007 at 2:28 pm

    One more burnt out after a few weeks. Tech Support ‘very surprised’. Got me jumping through loops to issue an RMA. I should have checked their reputation before buying…

  • 13. Yungpei Fu  |  July 19th, 2007 at 2:57 am

    Same problem here. I’m so disappointed, got two pairs of DHP-301 and both are failed in two months. Calling RMA now…

    I hope my replacement can last longer… not just weeks or months.

  • 14. Dale Dietrich  |  July 23rd, 2007 at 12:10 pm

    Count me as another victim. Me and my friend have had the exact same experience as everyone else here. After a couple weeks, poof, one of them just stopped working. I was thinking maybe I had to install it properly (ie: add in an encryption key or something that I didn’t do on setup). But after reading all this, my unit is going back to Best Buy.


  • 15. TheGeek  |  August 6th, 2007 at 11:06 am

    We’ve had 2 of these DHP-300 kits now. First one died within 30-days, so back to the store. 5 weeks later, the next ones went. Past 30-day return policy. Now trying to see about RMA so I can experience the fun all over again. Considering they’ll keep dying, if I do get RMA replacements, I may just add some extra ventilation holes with the drill because I’m not RMA’ing any more than once.

  • 16. PM  |  August 7th, 2007 at 3:41 am

    Maybe you all should check the quality of your electric wiring/db board. Like ethernet, there is certain requirements for certain standards, ie GIG ethernet should be installed when CAT5e or higher is install. Otherwise you will get poor results. Same with DHP-300. It is lab tested on certain graded electric wiring. The units do run hot 40 to 50 degrees but that is as per spec. You are welcome to try other branded products but will find the same results.

  • 17. David Hewlett  |  September 5th, 2007 at 2:55 pm

    Had two starter packs. First lasted about 4 weeks the second about 2 weeks.


  • 18. David Hewlett  |  September 5th, 2007 at 3:32 pm

    After seeing the picture with the solder reflow I do not think this product is safe to use.

    I have made a compliant to CSA

    Thank you for providing CSA with your information. It has been forwarded to the Corporate Audits & Investigations Team of CSA Group which investigates incidents involving CSA certified products, issues All Points Bulletins (APBs), issues recalls and safety notices in co-operation with manufacturers and supports the standards development processes. If you wish, you may contact us directly, via telephone at (416) 747-4278 or by email at doug.geralde@csagroup.org.

    We appreciate the time and effort that you have taken to draw this to our attention. We will continue to evaluate your input along with that from other concerned consumers to provide feedback and improve our certification and standards writing services.

    Yours truly,

    CSA Group, Corporate Audits & Investigations

  • 19. dos  |  September 5th, 2007 at 4:28 pm

    The product isn’t CSA listed, rather it is UL listed.

  • 20. Richard Davis  |  September 14th, 2007 at 5:33 pm

    Maybe you all should check the quality of your electric wiring/db board. Like ethernet, there is certain requirements for certain standards, ie GIG ethernet should be installed when CAT5e or higher is install. Otherwise you will get poor results. Same with DHP-300. It is lab tested on certain graded electric wiring. The units do run hot 40 to 50 degrees but that is as per spec. You are welcome to try other branded products but will find the same results.

    Above comment has nothing to do with the units overheating and failing. Only with the quality of the connection from device to device.

    Had same problem with a GE TV set years ago. Kept overheading and causing solder break on a resistor. Learned to resolder it myself after taking it to tech once. Had to do it about every 2-3 days until I finally replaced the TV.

  • 21. Marc  |  April 6th, 2008 at 8:26 am

    I just bought a dhp-301 starter kit and it totally sucks. as mentioned like a hundred times above they get so hot that I’m sure mine would also burn out. But I won’t even use them because somehow they interfere with my wireless Logitech laser mouse. Once the dhps are turned on the mouse is totally unresponsive, what the hell is that all about? I won’t use them anymore and sell em. shame on d-link for making such a bad product.

  • 22. Graeme  |  April 16th, 2008 at 6:50 am

    Thanks for the many warnings. I will not be buying any dhp-300 now.

  • 23. Thomas L Reider  |  June 27th, 2008 at 5:05 pm

    Buy.com has these for 39.99 and free shipping. Regardless of the price, it sounds like a waste of money. Interesting that they don’t list any reviews for the units at Buy.com

  • 24. Toby Newman  |  October 9th, 2008 at 4:12 pm

    Mine have just failed after 12 months, presumably for the same reason.

  • 25. Stevan k  |  January 31st, 2009 at 7:37 pm

    I have had the same problem! I bought this kit for 150 2 months later its not working… POS!! reporting this to the BBB

  • 26. kenneth  |  February 14th, 2009 at 11:23 am

    failed after 3 months…


  • 27. N8than  |  April 29th, 2009 at 3:20 pm

    My units have failed… I ‘think!’ But I still have three green lights?!?

    Can someone please tell me if they still have/had the three green lights when their units failed?

  • 28. jonnycat  |  May 5th, 2009 at 1:22 am

    Mine lasted about one month. What a piece of garbage. $150 for this?
    Never buying anything dlink again. P.O.S. Product from a P.O.S. Company

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